Terms & Conditions

We reserve the right to change, update or reissue these Terms and Conditions a time. Any such changes will be posted to our Website and you agree to be bound by such changes. References to “we”, “us” and/or “our” in these Terms and conditions is a reference to COAST and it’s related entities, affiliates and franchisees (as relevant).

Medical Warning

Before starting any new exercise, consult your doctor or healthcare provider to ensure it's suitable for your current health status. In our classes, avoid overexertion and pace yourself. Stop immediately if you experience pain or discomfort, and seek medical help if you notice any unexpected changes in your physical condition. Inform your instructor of any existing injuries or medical conditions that might affect your ability to participate. By engaging in any exercise program, including equipment use, you accept the associated risks and release the creators, producers, instructors, and distributors from liability for any injuries or losses resulting from your participation.

Prices and Booking

Our current prices and schedules are accessible on our Website. Changes in pricing will be communicated through updates on the Website. To enroll in our classes, you must establish an account with us. Your account will adhere to these terms and conditions, along with our Website Terms of Use and Privacy Policy.

Each class has limited availability, so securing a spot is necessary. Reservations can be made online, through our website or dedicated booking app, or by contacting our administration via phone or email.

Cancelation Policy

To cancel a booking, please notify us at least 6 hours before the class begins. Cancellations within this timeframe will result in the full cost of the booked class. You can cancel class bookings online by logging into your account and selecting the option to unreserve the class, or by contacting our administration via phone or email. If you anticipate being unable to attend a booked class within the 6-hour window, we highly recommend cancelling to allow others the opportunity to take your reservation.

Class Waitlists

In the event of a fully booked class, kindly add yourself to the waitlist. You will receive an email notification once a spot becomes available. Please ensure to monitor your email for confirmation. Should your plans change, we respectfully request that you promptly remove yourself from the waitlist to prevent any inconvenience.

Class Packs

Class packs are strictly non-transferable and may not be shared, gifted, traded, or otherwise transferred to any individual other than the original purchaser. Any attempt to sell, trade, or provide class packs to another individual will result in the immediate cancellation of the class pack without refund.

Each class pack is assigned a specific expiry date. If the allotted classes within the pack remain unused by the holder prior to the expiry date, they will expire, and no reimbursement will be issued for any unused classes.

The purchase of a class pack is considered final. COAST does not entertain requests for refunds, transfers, suspensions, or extensions on class packs for reasons including but not limited to illness, injury, change of mind, user error, change of address, or unsuitability.

For current pricing and expiry details pertaining to each class pack type, kindly refer to our website, as these may be subject to periodic revisions.

Referral Credit

Periodically, we extend the opportunity for our esteemed members to receive Club Credit by introducing a new member. This Club Credit is exclusively designated for the acquisition of class packs. Please note that it holds no cash value and cannot be transferred to another individual.

Gift Vouchers

On occasion, our Club may provide gift vouchers for purchase. Additionally, gift vouchers may be offered complimentary or distributed as rewards, incentives, or as part of marketing initiatives. Please note that these vouchers are finite in availability and cannot be exchanged for cash.

We assume no liability for the loss or theft of gift vouchers. Each voucher is subject to a definitive expiry date, and any remaining balance upon expiry is non-refundable. Furthermore, gift vouchers are nonreturnable, non-resalable, and may not be utilized for unauthorized promotional activities, sweepstakes, or marketing endeavors.

Class Schedules

We regret to inform you that refunds, credits, transfers, or compensations will not be provided for any alterations or cancellations to classes as per our schedule. Please be advised that our club reserves the right to modify its opening hours at any time without prior notice. However, rest assured, we will promptly inform you of any permanent changes to our operating hours.

Conditions of Entry

COAST, along with its affiliated entities, reserves the prerogative to deny access to, or remove from any of our Club premises, individuals who exhibit aggressive, offensive, or hazardous behavior, or conduct that poses a threat to the safety of our clients or others present at the Club. To ensure minimal disruption during classes conducted at our Club, we advise clients to arrive at least 15 minutes prior to the scheduled start time. Once a class commences, reformers may be allocated to individuals on the waitlist. Clients are strongly advised against leaving classes before their scheduled conclusion, as it detracts from the experience of other attendees.

Smoking is strictly prohibited both inside and in the vicinity of our Club premises at all times. It is mandatory for all individuals to treat fellow patrons and Club property with utmost care and respect.

Clients must adhere to the dress code for physical exercise while at our Club, refraining from wearing attire with offensive prints or designs, or anything that may pose a safety hazard. For hygiene purposes, clients are required to bring their own towels, and socks must be worn at all times during workouts.

Specialized Pilates grip socks are available for purchase at the Club. To maintain a conducive environment for all participants, it is requested that mobile phones be turned off during workouts, except in cases where individuals are medical professionals on call.

Personal Safety and Acceptance of Risk

By attending our Club and participating in our workout classes, you acknowledge the inherent risks associated with physical activity and exercise, accepting full responsibility for any potential personal injury.

Prior to commencement, it is imperative to inform instructors of any health risks, such as pre-existing injuries, illnesses, muscle soreness/discomfort, or pregnancy, as participation with such conditions is at your own risk.

You further understand that engaging in any form of exercise at our Club entails inherent risks, including the risk of personal injury. It is important to note that COAST instructors and staffs are not medically trained and thus cannot assess clients' physical condition or determine whether they can safely participate in exercise without jeopardizing their health, safety, comfort, or physical well-being. Clients are strongly advised to seek medical advice before starting any exercise program if there are doubts about their ability to participate.

By participating in our classes, you agree to waive COAST's liability regarding recreational services, including but not limited to the contraction, aggravation, or acceleration of diseases or conditions that may be harmful to you or the community. However, it is important to note that this limitation of liability does not apply to significant personal injury resulting from reckless conduct by COAST in supplying recreational services. You acknowledge that our instructors may use tactile cueing and adjustment methods, or make physical contact with you for correction purposes in order to ensure that exercise practice is undertaken in accordance with COAST’s best practice.

Security

COAST assumes no liability for the safekeeping of your personal belongings brought into our Club. Therefore, we highly advise the following precautions:

1. Avoid bringing valuable items such as mobile phones, jewelry, personal devices, wallets, bags, and purses into our Club.
2. Limit personal belongings to necessities required during your visit.
3. Store any personal belongings in the Club storage facilities provided for use for the duration of your visit.

Misuse of Class Packs

We reserve the right, in our discretion, to suspend or terminate your use of any class packs if we suspect any fraud or misuse of our booking system.

Misuse of Class Packs

We reserve the right, in our discretion, to suspend or terminate your use of any class packs if we suspect any fraud or misuse of our booking system.

Special Promotions

From time to time, our Club may offer promotions.

Payment

It is your responsibility to ensure that there are adequate funds available in your designated bank account or credit card to cover the cost of purchasing any class packs or other products from us. If a payment is declined for any reason, we reserve the right to process the payment at any time when sufficient funds are available in the nominated bank account or credit card to settle any outstanding fees. In the event of an auto-debit being declined due to insufficient funds, our payment provider will levy charges for any failed transactions. This fee will be passed on to you approximately 7 days after the unsuccessful payment.

We are not liable for any additional fees that you may incur from your bank in relation to the processing of payment of fees.

Payment

It is your responsibility to ensure that there are adequate funds available in your designated bank account or credit card to cover the cost of purchasing any class packs or other products from us. If a payment is declined for any reason, we reserve the right to process the payment at any time when sufficient funds are available in the nominated bank account or credit card to settle any outstanding fees. In the event of an auto-debit being declined due to insufficient funds, our payment provider will levy charges for any failed transactions. This fee will be passed on to you approximately 7 days after the unsuccessful payment.

We are not liable for any additional fees that you may incur from your bank in relation to the processing of payment of fees.

Your Personal Information

Your personal information collected by us in accordance with these Terms and Conditions will at all times be dealt with in accordance with our Privacy Policy.

Limitation of Liability

With the exception of any liability that is non-excludable under the law, COAST (including its officers, employees, and agents) hereby disclaims all liability (whether under contract law, tort, or otherwise) for any personal injury, loss, or damage (including but not limited to loss of opportunity, loss of reputation or goodwill, loss of privacy, or loss or corruption of information or data), whether direct, indirect, special, or consequential, arising from your attendance at our classes. This encompasses instances such as theft, unauthorized access, or third-party interference.

This limitation of liability remains applicable irrespective of whether COAST has been expressly advised of the potential loss.